The Travel Valet is a feature that, once it is enabled for an agency, will send 2 emails with content to customers about their destinations every day. Below is a video to demonstrate how to add a client to an agency to initiate the travel valet process for them as well as demonstrates the emails that will be sent to them.
FAQ
Q: How does the agent invite their client to join?
A: Customers join the travel valet when they indicate, on your website, where they want to go. They can indicate that by filling out any ‘where do you want to go' form on your website, or you can add them explicitly to the admin area as shown in the video above. In either case, your customer will get a welcome email (if it's the first time they’re joining you). This email will give them a link to download the app from the Apple store and most importantly, they will begin to get two drip campaigns:
1. Destination Information
2. Travel Guide to their Destination
Both drip campaigns should end approximately 10-12 days after they have joined and customers can unsubscribe at any time from either campaign. They can also use the app to browse all the content from those emails and send you a message from the app which will appear in the admin area of your site. To communicate in real time with your customer, download a copy of the Travel Valet app yourself and log in using the email you used to register for your admin. You will get push notifications when someone wants to talk and can chat in real time with them.
Q: What does a consumer see on Travel Valet?
A: Customers will see the best-curated travel information for their destination. They will also see content from your agency that's related to that destination.They can add new destinations which will show up in your admin as a new lead so that you can follow up with it just as you would with any lead from the web. Here are some images from our Travel Valet app. The 1st and 2nd image show curated content, the 3rd shows the travel agent information, the 4th shows items you can save for later, i.e., bookmarked items and the 5th shows the call to action "Where do you want to go?" where they can enter their destination information.
Q: When will it be available on Android?
A: Our team is working on it.
Q: What questions will Travel Valet’s Travel Assistant NOT answer.
A: The Travel Assistant will forward booking questions to you and endeavour to answer all other travel related questions.
Q: Do we have a Canadian text number?
A: No, not at the moment. However, we will have one soon. In the meantime, Canadians can use the US number to text their travel assistant.
Q: If the client sends a question from their phone – will the agency be able to view the question and respond from the Administration?
A: No, Messages from the clients will appear in your Travel Valet app that you downloaded on your phone.