These are generally technical requests having to do with the structure or organisation of a website or the addition, augmentation or removal of something from the website.
1. Identify what type of request the client is making:
1. An update to an existing feature.
2. A new addition to the website.
3. Removal of an existing feature.
2. Find out why.
It is important to understand why the customer is making the request. This way you can advise them as best as possible, as you are generally the subject expertise.
3. Find out if the request is feasible
Find out from the technical team if the request is possible. If so, is there a cost associated and what is the timeline required.
4. Communicate
Let the client know the details and come to an agreement on moving forward, set expectations.
1. Ensure they agree to the timeline
2. Ensure they agree to the cost
3. Ensure they are kept in the loop of the progress.